Return window
Tell us within 7 days of delivery if something is wrong. Living stock cannot sit in a courier network waiting for a decision, so this window is deliberately short.
Condition we can accept
Sealed, unopened packs in original packaging with the invoice. Once a pack is opened we cannot know how the bulbs were stored, and a bulb that has spent a fortnight in a warm kitchen is not the bulb we sent.
What we cannot take back
Opened packs, planted or part-planted stock, anything stored outside the conditions printed on the pack, clearance stock and gift cards. We also cannot guarantee germination or bloom: soil, water, light and season are outside our control, and no honest bulb seller promises otherwise.
Damaged, wrong or short
Film the pack as you open it. Bulbs soft, mouldy or visibly rotted on arrival, the wrong variety, or a pack short of its printed count are covered if that unboxing video reaches us within 48 hours of delivery. Those are our problem, and we replace or refund at our cost.
Refund timing
Approved refunds are processed within 7 business days to the original UPI handle or bank account. For a Cash on Delivery order we take your UPI ID in writing before releasing it.
Starting a return
Email welcome@calarisparlor.shop with the order number, what is wrong and the video. Because the stock is perishable we usually settle these without asking for the pack back.